Refunds & Returns

Refund & Return Policy

At mypetzii.com, we strive to ensure your satisfaction. If you’re not happy with your purchase, we offer a 30-day refund policy from the delivery date under the following conditions:

Return Eligibility

  • Items must be unused and in the same condition as received.
  • Items must be returned in their original packaging with all tags attached.
  • Proof of purchase is required.

How to Initiate a Return

  1. Contact us at hello@mypetzii.com to request a return or start return process here.
  2. Once approved, we’ll provide a return shipping label and instructions.
  3. Ship the item back as instructed.

Refund Process

  • Refunds will be issued to the original payment method within 10 business days of receiving and inspecting your return.
  • Shipping costs are non-refundable.

Damaged or Incorrect Items

  • Inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, email us at hello@mypetzii.com within 7 days of delivery with a photo of the issue. We’ll provide a replacement or full refund if the item is unavailable.

Non-Returnable Items

  • Gift cards are not eligible for return.

For any questions, contact us.

 

 

  START RETURN PROCESS