Refunds & Returns
Refund & Return Policy
At mypetzii.com, we strive to ensure your satisfaction. If you’re not happy with your purchase, we offer a 30-day refund policy from the delivery date under the following conditions:
Return Eligibility
- Items must be unused and in the same condition as received.
- Items must be returned in their original packaging with all tags attached.
- Proof of purchase is required.
How to Initiate a Return
- Contact us at hello@mypetzii.com to request a return or start return process here.
- Once approved, we’ll provide a return shipping label and instructions.
- Ship the item back as instructed.
Refund Process
- Refunds will be issued to the original payment method within 10 business days of receiving and inspecting your return.
- Shipping costs are non-refundable.
Damaged or Incorrect Items
- Inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, email us at hello@mypetzii.com within 7 days of delivery with a photo of the issue. We’ll provide a replacement or full refund if the item is unavailable.
Non-Returnable Items
- Gift cards are not eligible for return.
For any questions, contact us.
START RETURN PROCESS